Dropbox — a popular service for storing and sharing files online — is trying to eviscerate its customers’ rights.
Recently, Dropbox announced that it’s changing its terms of service by adding a forced arbitration clause, a ban on consumers joining together in class actions and other offensive provisions — effectively ensuring that Dropbox’s customers will never be able to hold it responsible for violating their rights.
What does this forced arbitration clause mean?
Corporations are increasingly using these terms to deny consumers their rights. The forced arbitration clause means that if you ever have a dispute with the company, you can’t go to a public court. You’ll have to go to a private, secretive tribunal chosen by Dropbox.
Class-action bans prevent you from banding together with other customers to hold companies accountable for deceptive, fraudulent and other harmful practices.
For example: Dropbox is trusted with its users’ content. If Dropbox users suffer from a security breach by Dropbox, only the few customers with the time and resources to seek justice individually – in secret arbitration that is stacked against them — stand a chance to recover their losses. Meanwhile, Dropbox can escape real accountability for potential bad actions.
The National Association of Consumer Advocates, National Consumer Law Center (on behalf of its low-income clients) and the Fair Arbitration Now Coalition urge you to join this petition demanding that Dropbox stop forcing its customers to surrender their Constitutional rights.
- Read Our Letter to Dropbox
- Read Our Dropbox Forced Arbitration Blog
Visit Fair Arbitration Now Website