NACA Joins Comments on Proposal to Ease 'Cramming' and 'Slamming'

Publish Date: 
September 13, 2017
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NACA joins comments to the Federal Communications Commission (FCC)  re:  its examination of rulemaking to ease the problem of “slamming,” in which a customer’s long-distance carrier is changed without his or her knowledge, as well as the problem of “cramming”—when a third party enters unauthorized charges into a consumer’s phone bill. Though the FCC has examined cramming and slamming several times over the last ten years, and has extended important protections to consumers—for example, requiring carriers to list third-party charges separately on bills, and to inform customers if they offer a service to block third-party charges, regulatory gaps persist.