Consumer Protection and COVID-19: Resources and Information

*We're Tracking Harmful Business Practices During the COVID-19 Crisis: HERE  

Federal Regulatory Resources

Financial regulators: Interagency Statement on Loan Modifications and Reporting for Financial Institutions Working with Customers Affected by the Coronavirus

Consumer Financial Protection Bureau (CFPB): Protect yourself financially from the impact of the coronavirus

CFPB: Having a problem with a financial product or service? Submit a Complaint

Department of Education, Federal Student Aid: Coronavirus and Forbearance Info for Students, Borrowers, and Parents

Federal Communications Commission: COVID-19 Consumer Warnings and Safety Tips (illegal robocalls)

Federal Deposit Insurance Corporation: Coronavirus (COVID-19) Information for Bankers and Consumers

Federal Housing Finance Agency: “​​MORTGAGE HELP FOR HOMEOWNERS IMPACTED BY THE CORONAVIRUS” and some relief for renters

Federal Trade Commission: Scammers are taking advantage of fears surrounding the Coronavirus.

U.S. Department of Housing and Urban Development: Immediate Relief For Homeowners Amid Nationwide Coronavirus Response

Internal Revenue Service: Coronavirus Tax Relief

Office of the Comptroller of the Currency: Information for Bank Customers - Frequently Asked Questions Regarding COVID-19

In The States

National Governors Association: What Steps Have States Taken To Address Coronavirus? 

National Center for State Courts: Coronavirus and the Courts (guidelines and orders from individual state courts) 

National Association of Attorneys General: Attorney Generals Are Taking Action to Protect Consumers During Coronavirus Pandemic  

Pending Legislation

Financial Protections and Assistance for America’s Consumers, States, Businesses, and Vulnerable Populations Act (H.R. 6321), legislation to provide a comprehensive stimulus and public policy response to the coronavirus pandemic

Senators Brown, Booker, Warren: A bill to amend the Fair Debt Collection Practices Act to provide additional protections for consumers and small business owners from debt collection during a major disaster or emergency

Senators Brown, Booker, Jones, Warren: A bill to provide borrowers the right to request forbearance on mortgage loan payments due to a declared disaster, and for other purposes.

Senators Brown, Booker: A bill to prohibit depository institutions from assessing overdraft and non-sufficient fund fees during the novel coronavirus crisis and other disasters, and for other purposes.

Senators Brown, Schatz: A bill to amend the Fair Credit Reporting Act to provide for disaster protection for workers' credit.

Representatives Pressley, Omar: The Student Debt Emergency Relief Act

Representatives Garcia, Lee: To establish a moratorium on evictions from rental dwelling units during the public health emergency relating to coronavirus, and for other purposes.

Letters from Consumer Advocacy Groups

Letter to Congressional Leaders Calling for Consumer Protections in Next Relief Package (August 12)

Letter to House Financial Services Committee on CFPB Inaction During Pandemic (July 28)

Letter to Senate Banking Committee on CFPB's COVID-19 Response (July 28)

Letter to Congressional Leaders on Higher Education COVID-19 Relief Accountability (July 22)

Letter to House Leaders Opposing Liability Immunity for Healthcare Industry (July 16)

Letter to Congress in Support of Student Debt Cancellation During COVID-19 (July 15)

Letter to Congress Supporting Debt Collection Provisions in COVID-19 Relief Package (June 22)

Letter to Conressional Leaders on Data Disclosures Relating to COVID-19 Relief (June 18)

Letter to CFPB on Non-Essential Rulemaking (May 22)

Letter to Congress on Business Immunity from COVID-19 Legal Claims (May 11)

Letter to Congress in Support of Medical Debt Reporting Protections in Relief Package (May 11)

Letter to CFPB Urging Agency to Be More Active on COVID-19 Issues (April 30)

Letter to Congress Opposing Business Immunity Proposal (April 29)

Letter to Congressional Oversight Commission to Monitor Stimulus Fund Misuse (April 21)

Letter to Congress to Ensure Stimulus Payments are Exempt from Garnishment (April 21)

Letter to Illinois Supreme Court on Bank Account Freezes During Pandemic (April 20)

Letter to Ohio Attorney General on Suspending Debt Collection During COVID-19 (March 30)

Letter to Congressional Leaders on Bankruptcy Relief for Consumers Impacted by COVID-19 (March 24)

Letter to Congressional Leaders on COVID-19 (March 22)

Letter to Congress on COVID-19 (March 20) 

Other Organizational Resources

American Bar Association: ABA creates task force to address legal needs arising from coronavirus pandemic.

CLA, Kelly Guzzo, and Cohen Consumer Law: COVID-19 Consumer Resource Center

Consumer Action: Resources for consumers impacted by the COVID-19 outbreak

Consumer Federation of America: How Consumers Can Protect Their Financial Well-Being in These Uncertain Times

Consumer Reports: Coronavirus Resource Hub

National Consumer Law Center: Surviving DebtCOVID-19 & Consumer Protections, and FAQs on Stimulus Payments

National Fair Housing Alliance on COVID-19 

National Low Income Housing Coalition: Coronavirus and Housing/Homelessness

Public Justice: Resources For Plaintiffs’ Lawyers Facing Deposition Obstruction During COVID-19