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DTSTART;TZID=America/New_York:20260120T140000
DTEND;TZID=America/New_York:20260415T150000
DTSTAMP:20260120T134700Z
CREATED:20251202T145504Z
LAST-MODIFIED:20260120T134700Z
UID:27820-1768917600-1776265200@www.consumeradvocates.org
SUMMARY:Business 102 eCourse: Building and Optimizing Your Consumer Law Practice
DESCRIPTION:Do you want to improve how you run your business? Do you feel sometimes that you are able to derive enough value and income from your cases? Are you starting out and want to develop systems to help you measure success? The Business 102 eCourse will provide you with the tools and community you need to manage a successful law practice. \nWith an eye to improving your bottom line\, this course will focus on figuring out how to make a living practicing consumer law. Explore how to increase the value of your cases\, become more efficient\, grow strategically and find the right balance of cases that work for you. \n\nWhat You Will Learn: \n\nHow to analyze and select appropriate fee structures and case valuation methods to establish pricing strategies that maximize profitability for different types of cases.\nHow to implement systems to improve practice efficiency and profitability by enhancing case value\, leveraging attorney time\, and identifying opportunities for jurisdictional expansion and co-counsel partnerships.\nHow to design and refine a practice management plan that balances active caseloads with client development\, pipeline building\, and long-term business sustainability.\n\nWhat the eCourse includes:  \n\n\n\nLive course instruction (all sessions will be recorded for future viewing)\nBi-weekly mastermind sessions (will not be recorded)\nInstructional materials\, including videos\, handouts and readings\n\n\n\n\nSyllabus: \nHow to Make a Living as a Consumer Lawyer \nWeek One:  Presentation \nObjective: How to design a business model that provides a consistent revenue stream \nDate: January 20\, 2026 at 2 pm – 3 pm ET \nSpeakers: Heidi Miller and John Gear \n  \nWeek Two: Discussion Week \nDate:  January 27\, 2026  at 2pm – 3pm ET \n  \nHow Much is This Case Worth: Case Valuation  \nWeek Three: Presentation \nObjective: Determine the value of your case throughout its life cycle \nDate: February 3\, 2026 at 2pm – 3pm ET \nSpeakers: Matthew Vocci and Minal Gahlot \n  \nWeek Four: Discussion Week:   \nDate: February 9\, 2026 2pm – 3pm ET \nModerator: Duran Keller \n  \nMaximizing Case Value \nWeek Five: Presentation \nObjective: How to increase the value of your cases and the value of your time \nDate: February 17\, 2026 2pm – 3pm ET \nSpeaker:  Ron Wilcox \n  \nWeek Six: Discussion Week \nDate: February 25\, 2026 2pm ET \n  \nCreating an Optimized Office System \nWeek Seven: Presentation \nObjective: How to build a connected office system to streamline your cases \nDate: March 4th at 1pm ET \nSpeaker: Kevin Dillon \n  \nWeek Eight: Discussion \nDate: March 10th at 2pm ET \n  \nHow to Grow Your Practice: Multi-Jurisdictions and Co-Counseling \nWeek Nine: Presentation \nObjective: Explore different ways to grow your firms\, including setting up additional offices and finding co-counsel relationships \nDate: March 24th at 2pm – 3pm ET \nSpeakers: Christina Gill Roseman and David McGlothlin \n  \nWeek Ten: Discussion Week \nDate: March 30th at 2pm – 3pm ET \n  \nBalancing Your Caseload \nWeek Eleven: Presentation \nObjective: Determine how to balance your current caseload while building a pipeline for new cases \nDate: April 9th at 2 pm – 3pm ET \nSpeakers: Kathi Rawls (Auto/FDCPA) and Corey McGaha (FCRA/FDCPA) \n   \nWeek Twelve: Discussion and Wrap-Up \nDate: April 15th at 2pm ET \n  \n\nCourse Instructors \nKevin Dillon is founder of Voice for Justice Law\, PLLC and proud member of NACA. He litigates under both state and federal consumer protection laws\, including the FCRA\, FDCPA\, TILA\, TCPA\, RESPA\, VCPA\, and other combinations of letters. Over the course of his legal career\, Kevin has litigated in Virginia state court and in federal courts throughout the country\, as well as arbitrated in JAMS and AAA. He has obtained six-figure settlements for his clients as well as tried cases\, including before a jury. Kevin got his start in consumer protection law first clerking with Greater Boston Legal Services and then working with the fine folks at Consumer Litigation Associates. He is proud to continue in the tradition of social justice law from Northeastern University School of Law where he received his JD. Kevin also served two years in Americorps and had a former career as a Salesforce consultant. He lives in Richmond\, Virginia with his partner Lindsey\, their cat Laertes\, and a jungle of plants. If you’re Virginia-based or nearby\, let me know when you’re in the area! \nBefore starting law school at age 40\, John Gear was a nuclear engineer\, Navy submarine officer\, and then an operations management consultant to industry. After law school\, he worked as a research attorney for the Michigan Court of Appeals and as a regulatory affairs attorney for the Michigan Public Service Commission. Since 2010\, he was been a mostly solo attorney with John Gear Law Office in Salem\, Oregon\, which is a “Values-Based Oregon law practice serving consumers\, elders\, employees\, and nonprofits.” \nMinal Gahlot is a private consumer protection attorney based in Oklahoma City with over a decade of experience advocating for individuals harmed by unfair and deceptive business practices. As the founder of Oklahoma Consumer Law Firm\, she represents clients in a wide range of matters\, including auto dealer fraud\, lemon law violations\, solar panel scams\, wrongful repossession\, credit reporting inaccuracies\, abusive debt collection\, and identity theft.  Minal has achieved successful outcomes for her clients through jury trials\, bench verdicts\, arbitration awards\, and negotiated settlements. She currently serves as the NACA Oklahoma State Chair and has been repeatedly recognized by 405 Magazine as a Top Attorney in Consumer Law.  A frequent speaker at both national and regional conferences\, Minal is a passionate advocate for consumer rights and access to justice\, dedicating time to volunteer and pro bono efforts across Oklahoma. \nDuran Keller is a trial lawyer. He is a graduate of the Gerry Spence Trial Lawyers College and is admitted to practice in Indiana\, New York\, New Jersey\, New Hampshire\, Wisconsin\, and various federal jurisdictions. Most of Duran’s attention is devoted to consumer protection\, but he often takes cases to support a good cause. Duran fights against all types of injustices\, ranging from unfair charges/collection attempts and credit reporting to egregious police brutality cases. He is NACA’s state chair for Indiana\, is a Super Lawyers Rising Star with multiple consumer appellate victories and record-breaking verdicts\, and he has tried multiple cases to jury verdict in state and federal courts. \nCorey D. McGaha is the founder of Corey D. McGaha PLLC\, a solo practice law firm in Little Rock\, AR. Mr. McGaha focuses his practice on debt defense\, FDCPA\, FCRA\, and Auto Fraud cases. He files both individual and class action cases for consumers. \nDavid J. McGlothlin is a partner at the Kazerouni Law Group\, APC. He was born in Mildenhall\, England\, and was raised in Phoenix\, Arizona. He attended Northern Arizona University where he received a Bachelor of Science in American Political Studies and graduated Summa Cum Laude. He graduated University of San Diego School of Law in May 2007.David is a licensed attorney in the State of California\, the state of Oregon\, and the State of Arizona. He is a member of the San Diego County Bar Association\, the Maricopa County Bar Association\, the Federal Bar Association and the National Association of Consumer Advocates. \nHeidi N. Miller is a solo practitioner in Milwaukee\, Wisconsin.  She is licensed in both\nCalifornia and Wisconsin.  For over ten years\, she has focused on consumer law\, specifically representing consumers in claims involving improper debt collection actions\, unlawful repossessions\, credit reporting errors\, and auto sales fraud. She enjoys traveling and has visited all seven continents and 125 countries. \nKathi Rawls \nChristina Gill Roseman\, Esq. is the founding attorney of Roseman Law Firm\, PLLC\, where she represents consumers in the areas of dealer fraud\, lemon law and breach of warranty.  Ms. Roseman has successfully tried numerous cases against vehicle manufacturers and dealerships\, including a verdict in 2019 against Winnebago\, a 2021 verdict against Mercedes and a 2020 verdict against Kia.  She is the Chair of the Allegheny County Bar Association Civil Litigation Section Court Rules Committee and is a member of the invitation-only Academy of Trial Lawyers of Allegheny County.  Ms. Roseman was the 2010-2012 Co-President of the Women’s Bar Association of Western Pennsylvania and the Co-Chair of the CLE Committee for the WBA from 2012 to 2017.  Ms. Roseman is the West Virginia state NACA Co-chair.  Ms. Roseman is licensed to practice in Pennsylvania\, West Virginia\, Ohio\, Wisconsin and Michigan. Roseman Law Firm\, PLLC has offices in Pittsburgh\, Pennsylvania and Morgantown\, West Virginia. \nMatt Vocci is a partner at Santoni\, Vocci & Ortega\, LLC. The majority of his work relates in some way to housing. He represents tenants against landlords and property managers on a variety of cases\, such as consumer protection and consumer debt collection issues\, habitability\, Fair Housing Act violations\, illegal evictions\, and personal injuries. Matt has served as class counsel on several class actions\, including a recent case that resolved favorably for tenants against a large\, out-of-state property management company. He is a member of the MSBA’s Delivery of Legal Services Committee Council and the ACLU of Maryland Committee on Litigation and Legal Priorities. Matt deeply believes in Santoni\, Vocci & Ortega’s mission to provide high-quality legal representation to low-income Marylanders. He graduated cum laude from Temple University\, Beasley School of Law in 2006. \nRon Wilcox is a former NACA Co-Chair of the Board of Directors. He is a graduate of Gerry Spence’s Trial Lawyers College and has tried more than 12 cases to a Final Arbitration Award\, where in many of them the consumers were awarded punitive and/or treble damages.
URL:https://www.consumeradvocates.org/events/ecourses/business-ecourse-102-building-and-optimizing-your-consumer-law-practice/
CATEGORIES:eCourses,Online Training Courses,Upcoming
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260204T140000
DTEND;TZID=America/New_York:20260204T160000
DTSTAMP:20260205T134942Z
CREATED:20260121T143326Z
LAST-MODIFIED:20260205T134942Z
UID:28645-1770213600-1770220800@www.consumeradvocates.org
SUMMARY:Medical Debt—Defending Your Clients Against Medical Bills and Aggressive Collection Actions (2026)
DESCRIPTION:Medical debt is the wild west of debt collection. Every debt collector wants in on it and consumer attorneys often find themselves without the tools to fight back.  This seminar follows a spring 2024 webinar on medical debt defense and will give you more tools so that you can both vigorously defend against medical debt collection as well as go on the offensive. \nThis webinar will appeal to both private practitioners and legal service attorneys who need defenses against medical claims and want to explore counterclaims that can range from single counterclaims to possible class actions. \nPlease note that participants will be asked to share their stories and experiences as well during this webinar. Following the webinar will be an hour-long time for discussion and extended Q and A. This webinar is free to the entire community. Non-members need to email training@consumeradvocates.org to be verified to attend the webinar. \nWhat You Will Learn \n\nWhich affirmative defenses will give you a fighting chance\, open up discovery even where a counterclaim isn’t available\, and increase your standing with regards to settlement.\nHow to use FDCPA and UDAP statutes to challenge the fairness of the hospital’s billing practice and the debt collector’s actions.\nWhat discovery items you should request and how they will help you defend and prosecute cases.\nExamples of claims\, settlement amounts\, costs to litigate on all these cases.\nTips about medical debt negotiations in a nonlegal setting\, including charity care and payment plans.\n\nSpeakers \nKeith Hagan practices consumer law as a partner at Hofer Hagan LLP\, in Indianapolis\, Indiana. He has been on the front line of defending medical debt cases since 2018. \nBerneta L. Haynes is a senior attorney who focuses on consumer energy policy and medical debt. At NCLC\, she recently authored Protecting Older Adults from Surprise Medical Bills and The Racial Health and Wealth Gap: Impact of Medical Debt on Black Families. She is also a contributing author to the medical debt chapter of NCLC’s Collection Actions practice manual and NCLC’s Surviving Debt consumer guide.
URL:https://www.consumeradvocates.org/events/online-training-courses/medical-debt-defending-your-clients-against-medical-bills-and-aggressive-collection-actions-2026/
CATEGORIES:Online Training Courses
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260211T140000
DTEND;TZID=America/New_York:20260211T150000
DTSTAMP:20260212T135000Z
CREATED:20260121T151648Z
LAST-MODIFIED:20260212T135000Z
UID:28653-1770818400-1770822000@www.consumeradvocates.org
SUMMARY:From Outreach to Impact: Growing the Consumer Bar and Your Practice
DESCRIPTION:Do you want to help grow the next generation of consumer attorneys—while also building a stronger\, more sustainable practice for yourself? Strategic outreach to non-consumer lawyers through bar association presentations is one of the most effective ways to expand awareness of consumer law\, position yourself as a trusted referral resource\, and generate a steady stream of high-quality leads. These presentations don’t just grow the consumer bar—they grow your reputation\, your referral network\, and your client pipeline. \nJoin NACA Board Member David Chami and his partner Sylvia Bolos to learn how to build powerful\, long-term referral relationships in your community. You’ll receive a ready-to-use PowerPoint presentation you can customize for state and local bar meetings\, giving you a turnkey tool to educate other lawyers about consumer law\, drive new referrals\, and strengthen both your impact and your bottom line. \nWhat You Will Learn \n\nHow to frame and deliver a presentation about consumer law to non-consumer lawyers\nWhat systems and resources are needed to start relationships with non-consumer lawyers\n\nSpeakers \nSylvia Bolos is a partner at Consumer Justice. Sylvia Bolos is a passionate client advocate and experienced lawyer\, dedicated to helping consumers protect their legal rights under the FCRA\, TILA\, ECOA\, TCPA\, EFTA and FDCPA. Prior to joining Consumer Justice Law Firm\, Sylvia served as General Counsel at 123NET\, Senior Counsel at Berger Montague\, and Senior Associate Attorney at Lyngklip and Associates. During her time with Lyngklip & Associates\, she also co-founded Insight\, LLC\, a consumer protection consulting firm\, designed to train and coach other consumer protection attorneys from across the country. \nDavid Chami is the Co-Founder and Managing Partner for Consumer Justice Law Firm with approximately 30 lawyers licensed to practice in 35 states. David’s firm primarily handles cases under the Fair Credit Reporting Act and other adjacent consumer protection statutes. David has been involved in thousands of consumer protection lawsuits and nearly a thousand cases that have been filed in Arbitration over the past 10 years. David’s firm recently filed an anti-trust lawsuit against AAA arguing that its business model has created barriers to entry for competitors and has resulted in a forum which prevents the administration of justice rather than simply making it more efficient.
URL:https://www.consumeradvocates.org/events/online-training-courses/from-outreach-to-impact-growing-the-consumer-bar-and-your-practice/
CATEGORIES:Online Training Courses
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260212T140000
DTEND;TZID=America/New_York:20260212T150000
DTSTAMP:20260213T134519Z
CREATED:20260116T203629Z
LAST-MODIFIED:20260213T134519Z
UID:28613-1770904800-1770908400@www.consumeradvocates.org
SUMMARY:Predatory Lending: Current Trends and Claim Spotting (2026)
DESCRIPTION:Almost every state has enacted usury laws that limit the amount of interest that a lender can charge on a loan. Despite these well-established laws\, predatory lenders continue to make blatantly illegal loans that violate state usury laws. Every year\, there are millions of consumers who are victimized by these loans and need our help. Come learn how you can assist\, including through class actions. \n\nWhat You Will Learn\n• How to intake a potential case\, including choice-of-law and arbitration considerations\n• What special considerations exist for tribal lenders and rent-a-bank\n• How to couple usury claims with RICO’s prohibition against the collection of unlawful debt\n• What to expect when you file a case\, including special issues related to class actions \n\nSpeaker \nAndrew Guzzo’s practice focuses exclusively on representing consumers\, with an emphasis on litigation against internet lenders\, credit reporting agencies\, and debt collectors. Andrew has litigated more than two dozen cases related to high-cost lending. These cases have involved each of the major players in the industry\, including lenders\, investors\, architects of the rent-a-tribe scheme\, tribal officials\, specialized credit reporting agencies\, and lead generators. Over the past five years\, Andrew has been involved in class actions that have returned more than $100 million dollars to consumers and cancelled more than $1 billion in predatory loans.
URL:https://www.consumeradvocates.org/events/online-training-courses/predatory-lending-current-trends-and-claim-spotting-2026/
CATEGORIES:Online Training Courses
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260218T140000
DTEND;TZID=America/New_York:20260218T150000
DTSTAMP:20260219T154217Z
CREATED:20260128T193050Z
LAST-MODIFIED:20260219T154217Z
UID:28761-1771423200-1771426800@www.consumeradvocates.org
SUMMARY:Discovery Strategies in Solar Fraud Litigation: Uncovering the Financing Schemes
DESCRIPTION:Solar fraud cases rarely turn on a single misrepresentation or a single defendant. Instead\, they arise from an integrated sales and financing ecosystem in which installers\, sales organizations\, and lenders each control different pieces of the evidentiary puzzle. Traditional discovery approaches borrowed from construction-defect or consumer-credit litigation often fail to surface the documents and testimony that actually establish liability\, rescission rights\, or meaningful settlement leverage. \nThis webinar is designed for attorneys who already litigate solar cases and want to sharpen their discovery strategy. The program focuses on how to identify the real decision-makers\, obtain high-value documents that defendants routinely resist producing\, and use discovery to expose pricing manipulation\, undisclosed finance charges\, misleading proposals\, and lender control over the sales and installations processes. Attendees will leave with a clearer framework for structuring discovery to support fraud\, consumer protection\, and lending claims while positioning their cases for early resolution or trial. \nWhat You Will Learn \n\nHow to structure discovery to uncover hidden pricing\, dealer fees\, and financing markups that are not apparent from the consumer-facing contract or disclosures\nHow to target lender\, platform\, and installer discovery to establish control\, agency\, and coordinated misrepresentations across multiple defendants\nHow to overcome common discovery objections in solar fraud cases\, including claims of irrelevance\, trade secrets\, confidentiality\, and attempts to cabin discovery to a single installation rather than a broader sales practice\n\nSpeakers \nDerek Hills is a lawyer based in Easton\, Maryland\, and serves as Of Counsel to the Holland Law Firm in Annapolis\, Maryland. With a unique blend of legal expertise and practical experience in the construction industry\, Derek effectively represents homeowners in construction disputes\, and consumer protection matters including disputes with solar panel businesses. Derek brings over 20 years of experience from the construction industry\, having held various project management roles. Derek has successfully handled disputes on behalf of consumers against solar panel businesses since 2017. These cases have involved issues such as fraudulent contract execution\, billing irregularities\, financing problems\, installation defects\, elder abuse\, warranty issues\, and production issues. \nKatie Sass is an associate at the law firm of Kemnitzer\, Barron & Krieg\, LLP. Her practice focuses on consumer financing\, unfair debt collections practices\, and solar panel fraud. Prior to joining Kemnitzer\, Barron & Krieg\, Katie practiced as a Senior Attorney in Bay Area Legal Aid’s Consumer Rights Unit. She previously worked as a Litigation Attorney at the Eviction Defense Collaborative in San Francisco and as an associate attorney at Crowell & Moring\, where she focused on antitrust and commercial litigation. Katie graduated with honors from University of California\, Los Angeles in 2013 and obtained her law degree from Harvard Law School in 2018. \nRegistration \nPlease note that all live webinars are free to NACA members. Non-Members need to create an account on NACA’s website and email training@consumeradvocates.org to be verified in order to register for the webinar.  Non-Member who purchase the webinar\, higher level and firm members will have access to the recording. \n 
URL:https://www.consumeradvocates.org/events/online-training-courses/discovery-strategies-in-solar-fraud-litigation-uncovering-the-financing-schemes/
CATEGORIES:Online Training Courses
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