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DTSTART;TZID=America/New_York:20260120T140000
DTEND;TZID=America/New_York:20260415T150000
DTSTAMP:20260120T134700Z
CREATED:20251202T145504Z
LAST-MODIFIED:20260120T134700Z
UID:27820-1768917600-1776265200@www.consumeradvocates.org
SUMMARY:Business 102 eCourse: Building and Optimizing Your Consumer Law Practice
DESCRIPTION:Do you want to improve how you run your business? Do you feel sometimes that you are able to derive enough value and income from your cases? Are you starting out and want to develop systems to help you measure success? The Business 102 eCourse will provide you with the tools and community you need to manage a successful law practice. \nWith an eye to improving your bottom line\, this course will focus on figuring out how to make a living practicing consumer law. Explore how to increase the value of your cases\, become more efficient\, grow strategically and find the right balance of cases that work for you. \n\nWhat You Will Learn: \n\nHow to analyze and select appropriate fee structures and case valuation methods to establish pricing strategies that maximize profitability for different types of cases.\nHow to implement systems to improve practice efficiency and profitability by enhancing case value\, leveraging attorney time\, and identifying opportunities for jurisdictional expansion and co-counsel partnerships.\nHow to design and refine a practice management plan that balances active caseloads with client development\, pipeline building\, and long-term business sustainability.\n\nWhat the eCourse includes:  \n\n\n\nLive course instruction (all sessions will be recorded for future viewing)\nBi-weekly mastermind sessions (will not be recorded)\nInstructional materials\, including videos\, handouts and readings\n\n\n\n\nSyllabus: \nHow to Make a Living as a Consumer Lawyer \nWeek One:  Presentation \nObjective: How to design a business model that provides a consistent revenue stream \nDate: January 20\, 2026 at 2 pm – 3 pm ET \nSpeakers: Heidi Miller and John Gear \n  \nWeek Two: Discussion Week \nDate:  January 27\, 2026  at 2pm – 3pm ET \n  \nHow Much is This Case Worth: Case Valuation  \nWeek Three: Presentation \nObjective: Determine the value of your case throughout its life cycle \nDate: February 3\, 2026 at 2pm – 3pm ET \nSpeakers: Matthew Vocci and Minal Gahlot \n  \nWeek Four: Discussion Week:   \nDate: February 9\, 2026 2pm – 3pm ET \nModerator: Duran Keller \n  \nMaximizing Case Value \nWeek Five: Presentation \nObjective: How to increase the value of your cases and the value of your time \nDate: February 17\, 2026 2pm – 3pm ET \nSpeaker:  Ron Wilcox \n  \nWeek Six: Discussion Week \nDate: February 25\, 2026 2pm ET \n  \nCreating an Optimized Office System \nWeek Seven: Presentation \nObjective: How to build a connected office system to streamline your cases \nDate: March 4th at 1pm ET \nSpeaker: Kevin Dillon \n  \nWeek Eight: Discussion \nDate: March 10th at 2pm ET \n  \nHow to Grow Your Practice: Multi-Jurisdictions and Co-Counseling \nWeek Nine: Presentation \nObjective: Explore different ways to grow your firms\, including setting up additional offices and finding co-counsel relationships \nDate: March 24th at 2pm – 3pm ET \nSpeakers: Christina Gill Roseman and David McGlothlin \n  \nWeek Ten: Discussion Week \nDate: March 30th at 2pm – 3pm ET \n  \nBalancing Your Caseload \nWeek Eleven: Presentation \nObjective: Determine how to balance your current caseload while building a pipeline for new cases \nDate: April 9th at 2 pm – 3pm ET \nSpeakers: Kathi Rawls (Auto/FDCPA) and Corey McGaha (FCRA/FDCPA) \n   \nWeek Twelve: Discussion and Wrap-Up \nDate: April 15th at 2pm ET \n  \n\nCourse Instructors \nKevin Dillon is founder of Voice for Justice Law\, PLLC and proud member of NACA. He litigates under both state and federal consumer protection laws\, including the FCRA\, FDCPA\, TILA\, TCPA\, RESPA\, VCPA\, and other combinations of letters. Over the course of his legal career\, Kevin has litigated in Virginia state court and in federal courts throughout the country\, as well as arbitrated in JAMS and AAA. He has obtained six-figure settlements for his clients as well as tried cases\, including before a jury. Kevin got his start in consumer protection law first clerking with Greater Boston Legal Services and then working with the fine folks at Consumer Litigation Associates. He is proud to continue in the tradition of social justice law from Northeastern University School of Law where he received his JD. Kevin also served two years in Americorps and had a former career as a Salesforce consultant. He lives in Richmond\, Virginia with his partner Lindsey\, their cat Laertes\, and a jungle of plants. If you’re Virginia-based or nearby\, let me know when you’re in the area! \nBefore starting law school at age 40\, John Gear was a nuclear engineer\, Navy submarine officer\, and then an operations management consultant to industry. After law school\, he worked as a research attorney for the Michigan Court of Appeals and as a regulatory affairs attorney for the Michigan Public Service Commission. Since 2010\, he was been a mostly solo attorney with John Gear Law Office in Salem\, Oregon\, which is a “Values-Based Oregon law practice serving consumers\, elders\, employees\, and nonprofits.” \nMinal Gahlot is a private consumer protection attorney based in Oklahoma City with over a decade of experience advocating for individuals harmed by unfair and deceptive business practices. As the founder of Oklahoma Consumer Law Firm\, she represents clients in a wide range of matters\, including auto dealer fraud\, lemon law violations\, solar panel scams\, wrongful repossession\, credit reporting inaccuracies\, abusive debt collection\, and identity theft.  Minal has achieved successful outcomes for her clients through jury trials\, bench verdicts\, arbitration awards\, and negotiated settlements. She currently serves as the NACA Oklahoma State Chair and has been repeatedly recognized by 405 Magazine as a Top Attorney in Consumer Law.  A frequent speaker at both national and regional conferences\, Minal is a passionate advocate for consumer rights and access to justice\, dedicating time to volunteer and pro bono efforts across Oklahoma. \nDuran Keller is a trial lawyer. He is a graduate of the Gerry Spence Trial Lawyers College and is admitted to practice in Indiana\, New York\, New Jersey\, New Hampshire\, Wisconsin\, and various federal jurisdictions. Most of Duran’s attention is devoted to consumer protection\, but he often takes cases to support a good cause. Duran fights against all types of injustices\, ranging from unfair charges/collection attempts and credit reporting to egregious police brutality cases. He is NACA’s state chair for Indiana\, is a Super Lawyers Rising Star with multiple consumer appellate victories and record-breaking verdicts\, and he has tried multiple cases to jury verdict in state and federal courts. \nCorey D. McGaha is the founder of Corey D. McGaha PLLC\, a solo practice law firm in Little Rock\, AR. Mr. McGaha focuses his practice on debt defense\, FDCPA\, FCRA\, and Auto Fraud cases. He files both individual and class action cases for consumers. \nDavid J. McGlothlin is a partner at the Kazerouni Law Group\, APC. He was born in Mildenhall\, England\, and was raised in Phoenix\, Arizona. He attended Northern Arizona University where he received a Bachelor of Science in American Political Studies and graduated Summa Cum Laude. He graduated University of San Diego School of Law in May 2007.David is a licensed attorney in the State of California\, the state of Oregon\, and the State of Arizona. He is a member of the San Diego County Bar Association\, the Maricopa County Bar Association\, the Federal Bar Association and the National Association of Consumer Advocates. \nHeidi N. Miller is a solo practitioner in Milwaukee\, Wisconsin.  She is licensed in both\nCalifornia and Wisconsin.  For over ten years\, she has focused on consumer law\, specifically representing consumers in claims involving improper debt collection actions\, unlawful repossessions\, credit reporting errors\, and auto sales fraud. She enjoys traveling and has visited all seven continents and 125 countries. \nKathi Rawls \nChristina Gill Roseman\, Esq. is the founding attorney of Roseman Law Firm\, PLLC\, where she represents consumers in the areas of dealer fraud\, lemon law and breach of warranty.  Ms. Roseman has successfully tried numerous cases against vehicle manufacturers and dealerships\, including a verdict in 2019 against Winnebago\, a 2021 verdict against Mercedes and a 2020 verdict against Kia.  She is the Chair of the Allegheny County Bar Association Civil Litigation Section Court Rules Committee and is a member of the invitation-only Academy of Trial Lawyers of Allegheny County.  Ms. Roseman was the 2010-2012 Co-President of the Women’s Bar Association of Western Pennsylvania and the Co-Chair of the CLE Committee for the WBA from 2012 to 2017.  Ms. Roseman is the West Virginia state NACA Co-chair.  Ms. Roseman is licensed to practice in Pennsylvania\, West Virginia\, Ohio\, Wisconsin and Michigan. Roseman Law Firm\, PLLC has offices in Pittsburgh\, Pennsylvania and Morgantown\, West Virginia. \nMatt Vocci is a partner at Santoni\, Vocci & Ortega\, LLC. The majority of his work relates in some way to housing. He represents tenants against landlords and property managers on a variety of cases\, such as consumer protection and consumer debt collection issues\, habitability\, Fair Housing Act violations\, illegal evictions\, and personal injuries. Matt has served as class counsel on several class actions\, including a recent case that resolved favorably for tenants against a large\, out-of-state property management company. He is a member of the MSBA’s Delivery of Legal Services Committee Council and the ACLU of Maryland Committee on Litigation and Legal Priorities. Matt deeply believes in Santoni\, Vocci & Ortega’s mission to provide high-quality legal representation to low-income Marylanders. He graduated cum laude from Temple University\, Beasley School of Law in 2006. \nRon Wilcox is a former NACA Co-Chair of the Board of Directors. He is a graduate of Gerry Spence’s Trial Lawyers College and has tried more than 12 cases to a Final Arbitration Award\, where in many of them the consumers were awarded punitive and/or treble damages.
URL:https://www.consumeradvocates.org/events/ecourses/business-ecourse-102-building-and-optimizing-your-consumer-law-practice/
CATEGORIES:eCourses,Online Training Courses,Upcoming
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DTSTART;TZID=America/New_York:20260416T140000
DTEND;TZID=America/New_York:20260416T150000
DTSTAMP:20260417T135251Z
CREATED:20260325T142508Z
LAST-MODIFIED:20260417T135251Z
UID:29493-1776348000-1776351600@www.consumeradvocates.org
SUMMARY:Fraudulent Practices in Mortgage Servicing – When Clients with Clean Hands are Falsely Accused of Mortgage Default
DESCRIPTION:Sometimes the best defense is offense! This is why a Counterclaim – not just an Answer and Affirmative Defenses – may be the right strategy when a client with clean hands has been sued (or is being threatened with a suit) for foreclosure. This is especially true when going on the offensive allows for prevailing party attorneys’ fees. \nTo put the scale of foreclosure related filings into perspective\, a recent Year-End 2025 U.S. Foreclosure Market Report reflected over 350\,000 reported foreclosure filings— default notices\, scheduled auctions\, and bank repossessions —on U.S. properties in 2025\, up 14% from 2024 and up 3% from 2023. However\, not every foreclosure filing is supported as many borrowers can show that they were never truly in default (i.e. the borrower has Clean Hands). \nRelated\, the volume of mortgage servicing transfers of unpaid principal loan balances (in dollar terms) occurring between banking/financial institutions in 2025 has been reported to be in hundreds of billions of dollars. However\, when a mortgage is transferred\, the banking/financial institutions are required to “board” the loan\, which is a process of loading and validating all mortgage data from one company or system to another. But\, too often\, the boarding process goes awry\, leading to the banking/financial institution(s) being unable to prove its claim of default against the borrower. When this happens\, it is the bank/servicer that may be the actual party in breach of the loan documents. \nSo\, are you ready to equip yourself with the tools needed to identify potential violations and take action against fraudulent practices in mortgage servicing? \n\nWhat You Will Learn:  \n• How to identify wrongful claims of foreclosure or default\n• How to bring offensive claims against the banks\, lenders\, investors and/or mortgage servicer(s)\n• What are the causes of action that may permit recovery of prevailing party attorneys’ fees. \n\nSpeaker\nGeoff Stahl has extensive litigation experience in both class actions as well as representation of individuals. Through the years\, Geoff has gained a reputation for handling complex civil and commercial litigation\, banking and finance disputes\, consumer fraud and protection issues\, as well as insurance coverage disputes and litigation related to contractual and statutory interpretations and violations\, to name a few. Geoff also works very closely with appellate lawyers for cases appealed. When not fighting for justice or participating in the community\, Geoff loves spending time with his wife and three daughters. He’s also a proud Dolphins\, Marlins\, Panthers\, and Heat fan! \n\nRegistration \nIf you are a non-member and would like to purchase this webinar\, you need to create an account on consumeradvocates.org and email training@consumeradvocates.org to verify your account.
URL:https://www.consumeradvocates.org/events/online-training-courses/fraudulent-practices-in-mortgage-servicing-when-clients-with-clean-hands-are-falsely-accused-of-mortgage-default/
CATEGORIES:Online Training Courses
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DTSTART;TZID=America/New_York:20260421T140000
DTEND;TZID=America/New_York:20260421T150000
DTSTAMP:20260422T181921Z
CREATED:20260327T170703Z
LAST-MODIFIED:20260422T181921Z
UID:29526-1776780000-1776783600@www.consumeradvocates.org
SUMMARY:Fighting Back Against Third Party Debt Buyers & Predatory Debt Settlement Practices
DESCRIPTION:Consumer debt cases are evolving rapidly\, and bad actors are becoming more sophisticated. This webinar will give you actionable insights to better defend your clients and recognize harmful industry practices before they cause further damage. This session will equip you with the tools and knowledge needed to better protect clients and communities from abusive and deceptive practices. \nJoin us for an informative and practical webinar led by consumer law attorney Angel Kwaterski\, Consumer Law Priority Coordinator at Legal Action of Wisconsin\, as we take a closer look at two growing threats facing consumers: third-party debt buyers and predatory debt settlement companies. \n\nWhat You Will Learn \n\n\n\nHow to address the growing issue of debt buying with a focus on common industry participant LVNV\nHow these debt buyers operate and common issues in debt collection cases\nWhat are key legal defenses and strategies for challenging debt buyer claims\nHow to recognize warning signs of predatory debt settlement companies\nHow these companies exploit financially vulnerable consumers\n\n\n\n\nSpeaker \nWith nearly a decade of experience in consumer protection\, Angel Kwaterski brings both deep legal expertise and a strong passion for empowering individuals to stand up against unfair financial practices. \n\nRegistration \nPlease note that the live webinar is free to NACA members. If you are a non-member and would like to purchase this webinar\, you need to create an account on consumeradvocates.org and email training@consumeradvocates.org to verify your account.
URL:https://www.consumeradvocates.org/events/online-training-courses/fighting-back-against-third-party-debt-buyers-predatory-debt-settlement-practices/
CATEGORIES:Online Training Courses
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