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What You Will Learn

  • How to prepare for and participate effectively in the arbitration hearing


Following fifteen years of retail auto industry experience, John Hendrickson found himself displaced in 2008 and began representing consumers in lemon law and dealer fraud disputes in California. Here most of the contracts have arbitration clauses, but he has found that dealerships do not actually like arbitration when used against them.

Duran Keller is a trial lawyer. He is a graduate of the Gerry Spence Trial Lawyers College and is admitted to practice in Indiana, New York, New Jersey, New Hampshire, and Wisconsin. Most of Duran’s attention is devoted to consumer law, but he often takes cases to support a good cause. Duran fights against all types of injustices, ranging from unfair charges/collection attempts and credit reporting to egregious police brutality cases. He is the chair of the NACA Indiana Chapter, a Super Lawyers Rising Star with multiple consumer appellate victories and record-breaking verdicts, and he has tried multiple cases to jury verdict, including State and Federal court.

Jonathan R. Marshall focuses his practice on solving complex problems for individuals, other lawyers, and business owners. His approach to sophisticated legal work involves a team centered orientation where creative and experienced lawyers, subject matter experts, and technology leaders are leveraged to create practical and valuable solutions for clients. He has a J.D. from West Virginia University College of Law.

Stephanie Tatar has been a consumer advocate since graduating cum laude from DePaul University, College of Law. Prior to founding The Tatar Law Firm, Ms. Tatar gained extensive litigation and appellate experience with firms in Chicago and Los Angeles. During her career, she has successfully fought debt collectors, credit reporting agencies, creditors, manufacturers, and car dealers.

Richard Feferman is the founding partner of Feferman, Warren & Mattison, the preeminent law firm in the southwest devoted to protecting consumers. Its three lawyers handle a wide variety of individual and class action consumer cases throughout New Mexico. Most of the firm’s cases are lawsuits against car dealers, credit reporting agencies, abusive debt collectors, and predatory lenders. He edited and co-authored Consumer Law in New Mexico, published by the New Mexico State Bar Association. He has devoted his law practice to consumer law full time since 1993. Mr. Feferman is the National Consumer Law Center’s 2013 recipient of the Vern Countryman Consumer Law Award.