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What You Will Learn

  • How to set client expectations and handle last minute disclosures as well as when to time the reveal of client details during mediation and arbitration


Mike Cardoza was trained as a trial attorney in the U.S. Marine Corps and has tried countless cases in federal and state courtrooms. Mike is a Consumer Financial Protection Attorney with two young daughters and is an avid student of behavioral psychology. He is also the author of The Secret World of Debt Collection: Beat Collectors at Their Own Game.

Elliot Conn is the founder of Conn Law, PC, a California consumer protection law practice headquartered in San Francisco. Elliot has successfully litigated hundreds of consumer cases, both individual cases and class actions. Through his class actions and other complex cases, Elliot has been successful in eliminating over $1 billion in consumer debt on behalf of hundreds of thousands of Californians. Elliot’s cases have also put millions of dollars back in consumers’ pockets, nationwide. Elliot is AV Martindale-Hubbell rated. Elliot is a graduate of the University of California, Berkeley, School of Law and received his Bachelors of Arts from Colgate University.

Carla L. Sanchez-Adams is a managing attorney with Texas RioGrande Legal Aid, Inc. (TRLA). She assists low-income Texans on issues related to debt collection, credit reporting, auto fraud, debt management, and other consumer-related disputes. Carla received her undergraduate degree in politics and economics from New York University and her law degree from the University of Texas School of Law.

John Soumilas is a shareholder at Francis Mailman Soumilas, PC.  Based in the firm’s Philadelphia office, John is known for his work in consumer class actions and also for trying cases under the FCRA, including his work as lead trial counsel in Ramirez and in Cortez v. Trans Union, LLC.