Demystifying Communications Under the New FDCPA Regulations

September 14 2021, 2:00 p.m. ET–3:00 p.m. ET
Filed under: 
| Skill areas: 
Spotting and Investigating the Legal Issue
Strategy: Structuring and Plotting the Case
| Skill level: 
All Levels

Members and Nonmembers: Free of Charge 

Regulation F takes effect on November 30, 2021. These regulations will shape debt collection communications via phone, voicemail, email, text message, and social media. Speakers from the Consumer Financial Protection Bureau (CFPB) will explain new regulations related to communications and answer pre-submitted audience questions. Please email your questions to us  by Wednesday, September 8 at 2:00 pm ET so that they can be collected and forwarded to the CFPB for consideration prior to the webinar.

What You will Learn 

•    What Regulation F says about different methods of debt collection communication 
•    How specific provisions are interpreted by the CFPB


Seth Caffrey is Senior Counsel in the Office of Regulations at the Consumer Financial Protection Bureau, where he has worked since 2013. He graduated from Columbia University and Harvard Law School. Before joining the Bureau, Seth clerked for Judge Miriam Goldman Cedarbaum on the United States District Court for the Southern District of New York and Judge Susan L. Carney on the United States Court of Appeals for the Second Circuit. He also worked in private practice. At the Bureau, Seth has worked principally on debt collection and consumer reporting issues.

Courtney Jean is Senior Counsel in the CFPB’s Office of Regulations, where she has contributed to rulemakings regarding debt collection, HMDA, and mortgage originations. Before joining the Bureau in 2011, Courtney was an attorney in the Division of Consumer and Community Affairs at the Board of Governors of the Federal Reserve System and spent several years in private practice. Courtney graduated from the Georgetown University Law Center and Cornell University.

Kristin McPartland is Senior Counsel in the CFPB’s Office of Regulations, where she works on a broad range of consumer credit and financial services issues, including debt collection topics. Prior to joining the CFPB, she was an associate at Kelley, Drye, & Warren, LLP and Brian Cave, LLP. She graduated with honors with a J.D. from the George Washington University School of Law and with a BA in English and Political Science from Vassar College.


April Kuehnhoff, National Consumer Law Center (NCLC) Staff Attorney

How to Register

To attend this webinar as a nonmember of NACA, you must be verified to attend education events.

If you are a current member of NACA, register here.

If you are not a member,

  • If you already have an account with NACA: Click here. You will be asked to login and then will be taken to your profile page. Near the bottom of the page, under “Verifications,” click the box next to "Please verify me for NACA education events" and then select the organization with which you are primarily affiliated (e.g. NCLC or Public Justice) in the box below. You must fill out both boxes to be verified.
  • If you do not already have an account with NACA: Please create an account in our system and check the last box on the form, "Please verify me for NACA education events" and then select the organization with which you are primarily affiliated (e.g. NCLC or Public Justice). You must fill out both boxes to be verified.
  • Once you are verified, you will receive an email with a link to register. 

CLE Credit

Are you interested in receiving CLE credit for this webinar? NACA does not seek CLE approval for each webinar in each individual state.  Individual attorneys can generally apply for, and receive CLE credit, in their respective states. Please note that NACA is now a Preferred Provider of CLEs for California, Pennsylvania, and Texas and this webinar is considered pre-approved for CLE credits for lawyers practicing in those states. NACA will provide, upon request, certificates of attendance to be used in state bar applications. Email to request a certificate of attendance. 

Refund Policy

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Why You Should Register Even If You Can’t Attend the Live Webinar

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