Don’t Make this Mistake—Accuracy: Avoiding the Landmine in FCRA Cases

June 20, 2018, 2:00 p.m.–3:00 p.m. ET
Filed under: 
| Skill areas: 
Spotting and Investigating the Legal Issue
Strategy: Structuring and Plotting the Case

Private Members: $50
Legal Aid, Public Interest, Law School, and Military Members: $30
Nonmembers: $90 (Nonmembers need to email to be verified to attend the webinar)

Credit Reporting Agencies (CRAs) and furnishers rely on three main defenses in FCRA cases: accuracy, damages, and willfulness. Accuracy is the most dangerous defense. When CRAs or furnishers take the position that the reporting was accurate, there can be serious and costly consequences for a consumer’s claim and hopes of settlement.

This webinar will explore accuracy through a case recently decided by the 9th Circuit Court of appeals: Shaw v. Experian. Among other things, we will take a deep dive into many of the documents produced in that case. This webinar is geared to any attorney who brings FCRA claims against CRAs or furnishers.

What You Will Learn

  • How accuracy is defined under the FCRA
  • How and why to avoid the accuracy defense whenever possible
  • What is likely to happen when an accuracy defense is raised
  • What documents to request for discovery on questions of accuracy


G. John Cento is an Indiana-based attorney with a national practice who has been practicing credit reporting law since 2000. From 2000 to 2007, Cento represented both Trans Union (as an attorney at Katz & Korin and then Schuckit and Associates) and Equifax (as an attorney at Kilpatrick Stockton and King & Spalding) and defended those CRAs against FCRA claims brought by consumers. Cento now brings FCRA claims on behalf of consumers. Cento has litigated hundreds of FCRA cases throughout the country, and his experience includes trial and appeal.

John Steinkamp has a two-attorney firm in Indianapolis. By attending numerous NCLC conferences, he has been able to expand his bankruptcy practice into a consumer law practice. He has been handling consumer bankruptcy cases since 2003 and has filed numerous lawsuits under the FCRA.

CLE Credit

Are you interested in receiving CLE credit for this webinar? NACA does not seek CLE approval for each webinar in each individual state.  Individual attorneys can generally apply for, and receive CLE credit, in their respective states. Please note that NACA is now a State Bar of California MCLE Provider and this webinar is considered pre-approved for CLE credits for lawyers practicing in California. NACA will provide, upon request, certificates of attendance to be used in state bar applications and for records required by California attorneys. Email to request a certificate of attendance. 

Refund Policy

Please note that there are no refunds for webinars since participants can view the presentation after it has taken place. If your registration was submitted less than two hours prior to the event, it is not guaranteed that you will receive access to participate in the live presentation. However, you will receive access to the recorded webinar in the coming days.

Why You Should Register Even If You Can’t Attend the Live Webinar

For each webinar you register for, regardless of whether you attend live, you will automatically receive an email inviting you to view a recording of the webinar and also containing attachments of the Power Point presentation and any other supplemental materials within two business days of the live webinar. This way, if you have a time conflict, you will be able to listen to the webinar and study the course materials at your convenience. If you have any questions, please contact Rebecca Smolar, Manager of Education, at