How to Work Smarter, not Harder: A Virtual Continuation of the November 2017 Legal Services Roundtable

June 27, 2018, 2:00 p.m.–3:00 p.m. ET
| Skill areas: 
Client Management
Law Office Operations
Spotting and Investigating the Legal Issue

Members: Free (Please note that this discussion is open to members only.)

We will be moderating a discussion to follow up on the great ideas and questions highlighted at the November 2017 Legal Services Roundtable. Brief presentations will set up a discussion among the attendees about how legal services providers can identify and address consumer protection issues arising from existing consumer clients and legal services clients in general, and how they can maximize resources.

This virtual roundtable will provide tips and inspire discussion among legal services providers who are interested in broadening their areas of practices as well as their skills to address clients' concerns (and issues they do not even know they have) in a meaningful and impactful way. Discussion will be based around the questions raised by participants during this virtual roundtable. 

What You Will Learn

  • How to spot issues for individual clients and large trends
  • How to identify consumer problems identified by in-house advocates in other practice areas
  • How to elicit cooperation and collaboration from the private bar


Lynn Drysdale is a consumer protection attorney who has been with Jacksonville Area Legal Aid, Inc. for over thirty years. She engages in litigation and legislative advocacy relating to homeownership, debt collection, payday loans, motor vehicle sales and financing, student loans, and other consumer-related issues. She was co-chair of the Board of NACA and Chairman of the Florida Bar Consumer Protection Law Committee. She has been a contributing writer for the National Consumer Law Center practice manuals and co-authored “The Two-Tiered Consumer Financial Services Marketplace: The Fringe Banking System and its Challenge to Current Thinking About The Role of Usury Laws in Today’s Society,” a law review article for the South Carolina Law Review. She is vice-chair of the Consumer Advisory Board of the Consumer Financial Protection Bureau and chair of its Small Business Lending Markets and Mortgage subcommittee. She is also an adjunct consumer law professor at the University of Florida, College of Law.

James A. Kowalski, Jr. was named the Executive Director (now President and CEO) of Jacksonville Area Legal Aid (JALA) in December 2012. Prior to taking the post at JALA, Mr. Kowalski served as an Assistant State Attorney from 1989–1996, acting as Division Chief (County Court; Public Corruption Unit) and Senior Trial Attorney in the Special Assault/Sex Crimes and ROC (Repeat Offender Court) Divisions. After leaving the State Attorney’s Office in 1996, Mr. Kowalski specialized in litigation and handled matters involving consumer protection, including wrongful foreclosure and consumer fraud, complex personal injury, wrongful death, and premises liability litigation. He has tried more than sixty jury trials to verdict.

Chet Randall is a managing attorney at Pine Tree Legal Assistance, a statewide legal services agency providing free legal assistance to low-income Mainers. His current case load includes cases involving the Maine Unfair Trade Practices Act, Maine’s Debt Settlement Act, the Maine Human Rights Act and Fair Housing Act, illegal evictions, housing warranty of habitability, and Maine foreclosure law. Chet is also supervising staff working on issues ranging from eviction prevention to public benefits and Veteran discharge upgrades as well as fair housing testing, fair housing litigation, consumer rights litigation, foreclosure prevention, and a medical legal partnership with Maine’s Veteran’s Health Network. Chet is currently leading an internal program conversation on deeper integration of legal fee litigation in the program practice and the role of consumer law.

CLE Credit

Are you interested in receiving CLE credit for this webinar? NACA does not seek CLE approval for each webinar in each individual state.  Individual attorneys can generally apply for, and receive CLE credit, in their respective states. Please note that NACA is now a State Bar of California MCLE Provider and this webinar is considered pre-approved for CLE credits for lawyers practicing in California. NACA will provide, upon request, certificates of attendance to be used in state bar applications and for records required by California attorneys. Email to request a certificate of attendance. 

Refund Policy

Please note that there are no refunds for webinars since participants can view the presentation after it has taken place. If your registration was submitted less than two hours prior to the event, it is not guaranteed that you will receive access to participate in the live presentation. However, you will receive access to the recorded webinar in the coming days.

Why You Should Register Even If You Can’t Attend the Live Webinar

For each webinar you register for, regardless of whether you attend live, you will automatically receive an email inviting you to view a recording of the webinar and also containing attachments of the Power Point presentation and any other supplemental materials within two business days of the live webinar. This way, if you have a time conflict, you will be able to listen to the webinar and study the course materials at your convenience. If you have any questions, please contact Rebecca Smolar, Manager of Education, at