Protecting Military Consumers—Special Protections and Issues

October 29, 2019, 2:00 p.m. ET–3:00 p.m. ET
| Skill areas: 
Spotting and Investigating the Legal Issue
Strategy: Structuring and Plotting the Case

Members: $0
Nonmembers: $0 (Nonmembers must be verified to purchase the webinar. Please email to start the verification process.)

Join staff from the Federal Trade Commission (FTC) and the Department of Justice (DOJ) as they discuss many of the top consumer protections and issues for members of the military and their families. FTC staff will discuss the Military Lending Act; cover FTC law enforcement actions on issues affecting veterans, servicemembers, and their families, and provide insights that advocates can use to develop their own strategies for helping military consumers. DOJ staff will discuss the Servicemembers Civil Relief Act (SCRA) and the protections it provides. The webinar will also include information about free education resources designed for veterans, servicemembers, and their families.

What You Will Learn

  • What the top consumer protection issues are as reported by members of the military and their families
  • What recent law enforcement actions have been taken to protect members of the military
  • What legal protections are available specifically for servicemembers, including the Military Lending Act (MLA) and Servicemembers Civil Relief Act (SCRA)
  • How to access free resources designed for military consumers to share in your community


Carole Reynolds, Senior Attorney, Division of Financial Practices, Federal Trade Commission

Carol Kando-Pineda, Counsel, Division of Consumer and Business Education, Federal Trade Commission

Elizabeth Singer, Director, U.S. Attorney’s Fair Housing Program, Department of Justice

CLE Credit

Are you interested in receiving CLE credit for this webinar? NACA does not seek CLE approval for each webinar in each individual state.  Individual attorneys can generally apply for, and receive CLE credit, in their respective states. Please note that NACA is now a State Bar of California MCLE Provider and this webinar is considered pre-approved for CLE credits for lawyers practicing in California. NACA will provide, upon request, certificates of attendance to be used in state bar applications and for records required by California attorneys. Email to request a certificate of attendance. 

Refund Policy

Please note that there are no refunds for webinars since participants can view the presentation after it has taken place. If your registration was submitted less than two hours prior to the event, it is not guaranteed that you will receive access to participate in the live presentation. However, you will receive access to the recorded webinar in the coming days.

Why You Should Register Even If You Can’t Attend the Live Webinar

For each webinar you register for, regardless of whether you attend live, you will automatically receive an email inviting you to view a recording of the webinar and also containing attachments of the Power Point presentation and any other supplemental materials within two business days of the live webinar. This way, if you have a time conflict, you will be able to listen to the webinar and study the course materials at your convenience. If you have any questions, please email