NACA joined consumer, fair lending, community and privacy organizations in a letter to U.S. House Financial Services Committee to express strong opposition to provisions in the Financial CHOICE Act (H.R. 5983) that would severely undermine the effectiveness of the Consumer Financial Protection Bureau’s (CFPB) consumer complaint database. The groups
also oppose two similar standalone bills, H.R. 5491 and H.R. 5413 (the CFPB Data Accountability Act).
The CFPB’s public complaint database is a stellar example of a system that holds institutions accountable and should be replicated throughout the federal government. We strongly support public access to the CFPB complaint database, including the anonymized details of individual complaints, which are essential to public understanding of consumers’ experiences and ensuring that the CFPB continues to shape its agenda in response to those experiences.