Toolkit for Arbitrating Consumer Claims, the Good, the Bad, and the Ugly

Webinar Date: 
February 11, 2016
Focus Area: 

According to the Consumer Financial Protection Bureau, “Tens of millions of consumers use financial products or services like credit cards and student loans that include pre-dispute arbitration clauses in their agreements.” This means that as consumer rights litigators, we often find that our clients are prevented from having their day in court due to the existence of a binding arbitration clause. Countless webinars and seminars focus on tips for avoiding or challenging arbitration agreements. Some courts have been increasingly unwilling to refuse to enforce arbitration agreements.

This webinar embraces the old adage: if you can't beat them, join them. The goal is to arm consumer rights litigators with the tools that they need to obtain successful outcomes for their clients in arbitration. 

What You Will Learn: 

  • Case selection: what types of cases can be arbitrated successfully
  • What to expect in an arbitration hearing
  • Pitfalls for the unwary
  • Discovery limitations and strategies
  • Approaches for maximizing case value


Jonathan Marshall is a partner at Bailey & Glasser, LLP. Jonathan received his law degree from the West Virginia University and graduated Order of the Coif.  Jonathan's practice focuses on consumer rights, TCPA litigation, class actions, mass torts, complex litigation, and trials. Jonathan's cases have resulted in tens of millions of dollars being distributed to consumers in West Virginia and nationally, hundreds of voided mortgage loans, and more than 30 million dollars in debt relief. Jonathan has been asked to speak on consumer-related topics at conferences sponsored by PLI, the WV Association for Justice, NCLC, and ACI. Jonathan is co-chair and co-founder of the Consumer Division to the West Virginia Association for Justice.

Refund Policy

Please note that there are no refunds for this product.


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