Client Management

How to Build Your Practice One Hour at a Time

If you could get paid for all the time you give away, wouldn’t you? As consumer lawyers, we often feel we have to give our time generously because our clients and potential clients are usually in terrible financial straits; but not every consumer in need of assistance is a pro bono case. This webinar will show you how to capture the income you are giving away every day from people you talk to who you’d like to help, but don’t think you can because their case isn’t “ripe,” or because they say they can’t afford to pay for your help.

How to Recover the Full Amount of Attorneys Fees

Many consumer protection cases are litigated under fee-shifting laws. If you prevail on behalf of the consumer in your case, you may be able to recover attorney fees from the other side. Many consumer protection attorneys are well versed on the substantive law that allows them to prevail on behalf of their clients. This webinar discusses the next step: how to prepare for and conduct an evidentiary hearing to ethically increase your chances of recovering the full amount of attorney fees to which you may be entitled.

Imposter Scams and Other FTC Updates

This webinar will discuss “Imposter Scams,” one of the top scams hitting consumers this year. In these scams, con artists pretend to call from government offices, well-known businesses, or other trusted sources and convince consumers to give money or personal information. The webinar will highlight some of the popular impersonator schemes that are most likely to defraud low-income and diverse communities and will provide practical advice to help consumers contacting your offices about these scams. The webinar will also include other updates from the Federal Trade Commission.

Lets Get Ethical

Legal ethics is a minefield for the unwary lawyer. The program will address common ethics issues that arise in handling consumer matters, including whether one can ethically suggest that a client record telephone calls, issues raised in representing multiple consumers against a single defendant, defendants' efforts to keep information and settlement terms confidential, and ethical requirements when communicating with potential clients. In addition, the program will address recent ethics opinions that may affect consumer-litigation on both an individual and a class basis.

FTC Update: Simplifying Communications

The Center for Applied Linguistics (CAL), experts in communicating with English language learners and people with low literacy levels, will share how to write for your clients in ways they will understand. CAL taught the FTC how to think and write for lower-level readers, resulting in; this webinar will give you many of the same strategies and tools to help you communicate more effectively for your audience.

The Profitable Consumer Law Practice: Being a Good Lawyer is Not Good Enough, Parts Two

The goal of the National Association of Consumer Advocates’ two-part webinar series: The Profitable Consumer Law Practice: Being a Good Lawyer is Not Good Enough, is to assist attendees in strengthening their consumer law practice and maximizing its profitability. The first webinar in this series will walk attendees through the basics of choosing practice areas, practice models and business models.


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