Blog Archive 2011

Post date: July 27, 2011 - 6:28pm

Sometimes being an advocate also means being a translator; explaining how technical legislation and court decisions impact consumers.  It is not always obvious how seemingly benign legal clauses chock full of ‘in the events that,’ ‘heretoforths,’ and ‘in accordance withs,’ can and do have real and often damaging consequences for consumers.  This is especially the case with forced arbitration which is favored by large corporations with poor customer service records and a history of unfair or deceptive business practices. 

Post date: July 28, 2011 - 1:52pm

Two weeks ago I had the chance to testify before the House Financial Services Subcommittee on Insurance, Housing and Community Opportunity:

Post date: July 28, 2011 - 1:53pm

It looked like consumers might finally be getting a break this summer.  Not from the record heat, but rather from some of those mysterious fees, taxes and surcharges that are added to every airline ticket.  Last week, Congress failed to pass a bill that would continue an array of taxes tacked on to every airfare.  Yes, taxes can go away

Post date: August 3, 2011 - 6:26pm

Most car dealers are honest, but some just plain aren't.

Post date: August 4, 2011 - 12:56pm

Not Much Else Needs To Be Said...

Post date: December 2, 2011 - 5:03pm

I was thrilled to see Massachusetts AG Martha Coakley file a lawsuit against five major banks and MERS for their egregious and fraudulent behavior in foreclosing on homeowners:...