October 7, 2011 - 5:42pm | Filed under: Forced Arbitration

As previously announced, the Senate Judiciary Committee will be holding a hearing on the Arbitration Fairness Act next Thursday October 13th at 2pm in Dirksen 226.  Democratic witnesses include NACA Member Paul Bland, Minnesota AG Lori Swanson and consumer witness, Dr. Deborah Pierce. Republican Witnesses will include: Christopher Drahozel (click here to see his take on Concepcion and the Arbitration Fairness Act) and Victor Schwartz.

October 5, 2011 - 2:25pm | Filed under: Other Areas of Interest

One of the great privileges of my job is the chance I get to meet and befriend some of the best consumer advocates in the country. Last month, one of my favorite people in the world, Norman Lau passed away.

September 30, 2011 - 12:57pm | Filed under: Other Areas of Interest

Most of the virtual lawyers out there are basically providers of unbundled legal services leveraging technology to accomplish their goals. Sure, some do provide full representation but for the most part it’s not that way. In fact, the virtual law office technology that’s out there seems designed to accommodate the lawyer’s secret wish—a thriving law practice without those nagging clients. Have them fill out some forms online, communicate entirely through a nearly mystic portal, and the lawyer gets to generate work product from a beachside palapa.

September 26, 2011 - 1:51pm | Filed under: Automobiles

We get a lot of calls every day from consumers who are having problems with vehicles. The defects vary anywhere from trim falling off to more.

From time to time we notice an increase in complaints about a particular make or model and recently it happened again.

The Dodge Journey'...

September 23, 2011 - 1:35pm | Filed under: Other Areas of Interest

As a consumer advocate, I am moved most, not by the data and research demonstrating the need for stronger consumer protection and financial reform, but by personal stories shared by consumers – both in their ability to help advance an important policy issue and reaffirm the human spirit....

September 14, 2011 - 6:55pm | Filed under: Automobiles

Here's another one minute video on how to spot a car that was wrecked and repaired - before you buy it. Some car dealers don't tell you all they know, like the fact that a car was wrecked and repaired. And that can make for thousands of dollars difference in the value of the car. Don't let a car dealer rip you off. Before you buy that used car, check it over carefully so you don't waste your money.

August 29, 2011 - 3:31pm | Filed under: Forced Arbitration

In the fight to protect consumers and restoring access to justice one is rarely surprised by the level of corporate hypocrisy.  Yet, last week’s filing by AT&T managed to do just that. 

August 18, 2011 - 5:43pm | Filed under: Mortgage, Real Estate & Housing

Now several years into the housing crisis more than 7.5 million homes have entered into foreclosure, with millions more still at risk.  Most federal government and private initiatives to stem the tide of foreclosure have fallen short in the face of continued poor economic conditions as well...

August 10, 2011 - 4:04pm | Filed under: Automobiles

If an auto dealer sold you a lemon, would you purchase another car from the same dealer? 

August 9, 2011 - 12:53pm | Filed under: Small Dollar Loans

When I heard about S & P downgrading U.S. credit - only one thought came to my mind - you've got to be kidding me!! Isn't this the same company that threatened to downgrade or refuse to even rate mortgages in states that had the audacity to try and prevent the predatory lending crisis that we all saw coming. And isn't this the brilliant agency that gave AAA ratings to mortgages that weren't safe enough to use at the bottom of a bird cage.