March 25, 2016 - 12:09pm | Filed under: Other Areas of Interest | Tagged with: taxes

As you all know, NACA has been working on finding a solution to the problem of consumer clients being taxed for their attorney’s fees. After much analysis and input from all of you, we decided that our best course of action was to develop a retainer agreement that would protect...

December 21, 2015 - 12:42pm | Filed under: Forced Arbitration

In 2015, Banks Banded Together in Class Actions While Attempting to Bar Customers From Doing The Same

Today, Congress passed a $1.8 trillion spending package to fund the U.S. government. The legislation is not perfect, but it’s worth noting happily that many proposed anti-...

October 8, 2015 - 2:45pm | Filed under: Forced Arbitration

Oct. 8 - Yesterday, the Consumer Financial Protection Bureau held a field hearing in Denver to discuss its proposal to...

October 7, 2015 - 3:57pm | Filed under: Forced Arbitration

A consumer can hardly hope to purchase a financial product or service without being subject to fine-print terms that require them to surrender their right to go to court and privately arbitrate any dispute that might come up between them and lenders or other financial institutions. But the CFPB...

August 5, 2015 - 2:40pm | Filed under: Telephone Consumer Protection Act

How often do you evaluate your client intake forms to ensure that they are as effective as possible? Guest blogger and NACA member Scott Owens shares his tips on how to best structure your intake forms to ensure that you collect all relevant information and avoid potential problems with TCPA cases. 

January 22, 2015 - 3:12pm | Filed under: Forced Arbitration

The Consumer Financial Protection Bureau has to make an important decision soon about arbitration clauses. Forced arbitration clauses (or “mandatory pre-dispute arbitration clauses” as they are sometimes called) appear in many standard consumer contracts. If you have a Paypal account...

November 25, 2014 - 2:09pm | Filed under: Forced Arbitration

Black Friday and Cyber Monday are the top two days of the year when companies promise the best deals and promotions.  People wait for hours online or brave the bitter cold outside to be the first to retrieve these record-breaking sales. What Amazon, Verizon, Gold’s Gym, Neiman Marcus, JP Morgan Chase, and countless other brand-name companies don’t like to advertise on Black Friday or Cyber Monday is the forced arbitration clause buried in the fine-print of their contracts.

September 26, 2014 - 2:51pm | Filed under: Forced Arbitration

Today the Department of Defense (DoD) issued a new proposed rule expanding important protections to servicemembers and their families from predatory lending. The new rule closes...

August 7, 2014 - 5:04pm | Filed under: Forced Arbitration

Instead of the famous catchphrase “You’ve got mail!,” last week AOL customers received a troubling message from the email service provider that essentially said:“You’ve got no rights!” That’s because AOL updated its terms of service adding a forced arbitration clause in effect granting itself license to break the law.

July 18, 2014 - 2:25pm | Filed under: Other Areas of Interest | Tagged with: consumer complaints

This statement was issued by National Association of Consumer Advocates, Americans for Financial Reform, Demos, National Fair Housing Alliance, National People’s Action, and National Consumer Law Center (on behalf of its low income clients):

"The Consumer Financial Protection...