August 5, 2015 - 2:40pm | Filed under: Telephone Consumer Protection Act

How often do you evaluate your client intake forms to ensure that they are as effective as possible? Guest blogger and NACA member Scott Owens shares his tips on how to best structure your intake forms to ensure that you collect all relevant information and avoid potential problems with TCPA cases. 

January 22, 2015 - 3:12pm | Filed under: Forced Arbitration

The Consumer Financial Protection Bureau has to make an important decision soon about arbitration clauses. Forced arbitration clauses (or “mandatory pre-dispute arbitration clauses” as they are sometimes called) appear in many standard consumer contracts. If you have a Paypal account...

November 25, 2014 - 2:09pm | Filed under: Forced Arbitration

Black Friday and Cyber Monday are the top two days of the year when companies promise the best deals and promotions.  People wait for hours online or brave the bitter cold outside to be the first to retrieve these record-breaking sales. What Amazon, Verizon, Gold’s Gym, Neiman Marcus, JP Morgan Chase, and countless other brand-name companies don’t like to advertise on Black Friday or Cyber Monday is the forced arbitration clause buried in the fine-print of their contracts.

September 26, 2014 - 2:51pm | Filed under: Forced Arbitration

Today the Department of Defense (DoD) issued a new proposed rule expanding important protections to servicemembers and their families from predatory lending. The new rule closes...

August 7, 2014 - 5:04pm | Filed under: Forced Arbitration

Instead of the famous catchphrase “You’ve got mail!,” last week AOL customers received a troubling message from the email service provider that essentially said:“You’ve got no rights!” That’s because AOL updated its terms of service adding a forced arbitration clause in effect granting itself license to break the law.

July 18, 2014 - 2:25pm | Filed under: Other Areas of Interest | Tagged with: consumer complaints

This statement was issued by National Association of Consumer Advocates, Americans for Financial Reform, Demos, National Fair Housing Alliance, National People’s Action, and National Consumer Law Center (on behalf of its low income clients):

"The Consumer Financial Protection...

May 19, 2014 - 6:15pm | Filed under: Other Areas of Interest

They say you can't take it with you, but I think that they're wrong
'Cause all I know is I woke up this morning, and something big was gone
Gone into that dark ether where you're still young and hard and cold
Just like when they built you, brother, they broke the...

May 9, 2014 - 8:21pm | Filed under: Forced Arbitration

 “Cases That Would Have Been: Three Years After AT&T Mobility v. Concepcion, Claims of Corporate Wrongdoing Continue to Pile Up”

 In the wake of two U.S. Supreme Court rulings in the past three years, consumers, workers and others harmed...

April 1, 2014 - 1:37pm | Filed under: Forced Arbitration

Professor Imre Szalai of Loyola law school is a friendly, well spoken and thoughtful scholar. And, it turns out, having taken an extremely detailed look deep into the discussions and advocacy that led to the passage of a 1925 statute, he's uncovered a good deal of evidence that explodes the legitimacy of a series of US Supreme Court decisions. In recent decades, and in the most important cases by the usual 5-4 vote, the Supreme Court has taken this law, the Federal Arbitration Act, and expanded it.

March 19, 2014 - 1:33pm | Filed under: Forced Arbitration


Last month Dropbox, Inc. (an on-line service that stores and shares files) emailed its users updating them on some changes to its Terms of Service to include a forced arbitration clause.  Most Dropbox users probably didn’t think twice about this seemingly...