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Credit Reporting Agencies (CRAs) and furnishers rely on three main defenses in FCRA cases: accuracy, damages, and willfulness. Accuracy is the most dangerous defense. When CRAs or furnishers take the position that the reporting was accurate, there can be serious and costly consequences for a consumer’s claim and hopes of settlement.

This webinar will explore accuracy through a case recently decided by the 9th Circuit Court of appeals: Shaw v. Experian. Among other things, we will take a deep dive into many of the documents produced in that case. This webinar is geared to any attorney who brings FCRA claims against CRAs or furnishers.

What You Will Learn

  • How accuracy is defined under the FCRA
  • How and why to avoid the accuracy defense whenever possible
  • What is likely to happen when an accuracy defense is raised
  • What documents to request for discovery on questions of accuracy


G. John Cento is an Indiana-based attorney with a national practice who has been practicing credit reporting law since 2000. From 2000 to 2007, Cento represented both Trans Union (as an attorney at Katz & Korin and then Schuckit and Associates) and Equifax (as an attorney at Kilpatrick Stockton and King & Spalding) and defended those CRAs against FCRA claims brought by consumers. Cento now brings FCRA claims on behalf of consumers. Cento has litigated hundreds of FCRA cases throughout the country, and his experience includes trial and appeal.