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Buying a car is one of the biggest investments consumers will make and one that many approach cautiously. This presentation will focus on the FTC’s recent auto enforcement efforts (in particular, the Napleton and Passport cases), the agency’s proposed rule to ban junk fees and bait-and-switch tactics in the car buying process, and newly available consumer education materials at ftc.gov/MoneyMatters.

What You Will Learn:

  • How the recent auto enforcement efforts could benefit your auto cases
  • How to use the proposed rule to support your cases
  • What resource are available on MoneyMatters related to purchasing a car


Helen Clark is a Staff Attorney in the Federal Trade Commission’s Division of Financial Practices.  Ms. Clark investigates and brings enforcement actions challenging unfair or deceptive practices and other violations in the advertising, sales and financing of automobiles, among other industries.  She received her law degree from Columbia Law School and her undergraduate degree from the University of Virginia.

Colleen Tressler is a Senior Project Manager in the Federal Trade Commission’s Division of Consumer and Business Education. DCBE leads the agency’s education initiatives to give people the tools they need to make informed decisions, and give businesses the tools they need to comply with the law. Colleen’s career in the consumer affairs and education arena spans more than 35 years. During that time, she has taken an especially active role in helping to educate consumers about issues that affect their financial well-being. Colleen is responsible for planning, developing, and implementing creative, practical, plain-language, mission-related campaigns. She holds an M.S. from the Johns Hopkins University, Carey Business School in Baltimore, MD and a B.S. from the University of Maryland in College Park, MD