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As a dedicated consumer advocate, you know that being well-versed in arbitration can be a game-changer for your practice, and this webinar is your golden opportunity to deepen your expertise. Arbitration is a preferred method of dispute resolution, and attending this webinar will assist you with preparing your client, witnesses, and case for presentation before an arbitration panel. Whether you’re a seasoned arbitration practitioner or new to the field, this webinar caters to all levels of expertise. You’ll discover advanced techniques and best practices that can elevate your legal skills.

What You Will Learn:
• How to prep your case for arbitration
• Determine when to request desk vs. in-person arbitration
• When is it reasonable to challenge arbitration provision

Following fifteen years of retail auto industry experience, John Hendrickson found himself displaced in 2008 and began representing consumers in lemon law and dealer fraud disputes in California. Here, most of the contracts have arbitration clauses, but he has found that dealerships do not actually like arbitration when used against them.

Tashia Zeigler grew up in Savannah, Georgia and Charlotte, North Carolina. She received a degree in English from the University of North Carolina at Chapel Hill in 2001. She obtained her J.D. from North Carolina Central University School of Law in 2005. She began her legal career as a staff attorney with the Georgia Governor’s Office of Consumer Affairs in Atlanta. Her main passion was (and is) automobile fraud. In 2011, she was promoted to Director of the Lemon Law and Dispute Resolution Division with the Office of Consumer Protection. In 2016, Tashia opened The Zeigler Firm, where she focused on representing consumers against car dealerships, manufacturers, and banks. In 2019, she closed The Zeigler Firm to join Georgia Legal Services Program, where she focused on elder law issues. In 2020, Tashia became GLSP’s first Statewide Supervising Attorney. In August 2021, Tashia joined the firm of Merbaum & Becker, PC in Alpharetta, where she focuses on consumer and commercial matters.

Please note that live webinars are free to all NACA members. After the webinar has aired, registrants will need to purchase the webinar if they want to view it. Non-members who purchase the webinar will have access to the webinar after has aired.

Event Details

November 2, 2023
2:00 pm EDT
-3:00 pm EDT


Private Members: $40.00

Legal Aid/Public Interest/Military/Law Student Members: $30.00

Nonmembers: $90.00

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