NACA in the News: Ticketmaster Is Forcing Users Into Shady Arbitration Courts

Jacobin, Ticketmaster Is Forcing Users Into Shady Arbitration Courts

“According to recent legal actions against the industry, arbitration courts have been found to rule in favor of companies over consumers upward of 95 percent of the time and are rife with inherent conflicts of interest.

‘There’s a systemic problem in that the arbitrators are rewarded for ruling against the plaintiffs,’ said Christine Hines, senior policy director at [the National Association of] Consumer Advocates.

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The agreement also includes a new line stipulating that: ‘State arbitration laws don’t govern in any respect.’ Live Nation, which is registered in California, appears to be trying to sidestep any future legal complications posed by the California rule prohibiting class action waivers. According to Hines at Consumer Advocates, this broadly written language may not be enforceable because it could negate many state laws outside the scope of the federal arbitration act.”