In its work to promote a fair and open marketplace that protects the rights of consumers, the National Association of Consumer Advocates is particularly focused on working to eliminate forced arbitration clauses from consumer contracts.
Too often, when consumers are harmed by illegal business practices, they face roadblocks at the first stages of seeking justice and getting their claims heard. The fine print terms of service for most cell phone, bank account, credit cards, nursing home, mobile apps, and other corporate contracts force consumers to resolve complaints out of the public court system and into biased, secretive arbitration with private judges.
Comment Letters
NACA and Consumer Groups Submit Petition for Rulemaking on Forced Arbitration to CFPB
NACA and 8 other public interest groups submitted a petition to the Consumer Financial Protection Bureau requesting a rulemaking to restrict forced arbitration clauses in consumer financial services contracts to…
Consumer Organizations Urge Forced Arbitration Prohibition in SELF DRIVE Act
NACA joined consumer groups on a letter to the U.S. House Committee on Energy and Commerce to urge the committee to include a prohibition on forced arbitration in the SELF…
NACA and Public Interest Groups Send Letter in Support of FAIR Act
A coalition of public interest groups including NACA submitted a letter to congress in support of the Forced Arbitration Injustice Repeal (FAIR) Act, which would ensure consumers, workers, investors, and…
NACA, Consumer Groups Comment in Support of CFPB’s Proposed Terms and Conditions Registry
Ten consumer groups, including NACA, submitted detailed comments to the Consumer Financial Protection Bureau regarding its proposed rule to create a public registry for nonbank terms and conditions that restrict…
Consumer Organizations Submit Comments on CFPB’s Proposed Terms and Conditions Registry
NACA joined a group of 65 consumer organizations on a comment to the Consumer Financial Protection Bureau about its proposed rule to create a public registry for covered nonbank firms…
NACA and UC Berkeley Comment on CFPB’s Proposed Terms and Conditions Registry
NACA partnered with the UC Berkeley Center for Consumer Law and Economic Justice to submit comments to the Consumer Financial Protection on its proposed rule to create and maintain a…
NACA, Consumer Groups Submit Comment to FTC on Junk Fee Proposal
42 state and national consumer groups, including NACA, filed comments in response to the Federal Trade Commission’s Advanced Notice of Proposed Rulemaking on Unfair and Deceptive Fees. Among other concerns,…
Public Interest Groups Call on CFPB to Renew its Efforts to Curb Forced Arbitration
NACA joined public interest organizations on a letter to the Consumer Financial Protection Bureau urging the agency to once again exercise its explicit authority to limit the use of forced…
NACA Calls on CFPB to Take Action on Forced Arbitration to Address Junk Fees
NACA submitted comments in response to the Consumer Financial Protection Bureau’s Request for Information Regarding Fees Imposed by Providers of Consumer Financial Products or Services. The comment urges the Bureau…
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NACA State Chairs Urge CFPB to Conduct Rulemaking on Forced Arbitration
NACA state chairs representing 38 states and Washington D.C. submitted a comment to the Consumer Financial Protection Bureau in support of a petition for rulemaking on forced arbitration.