Report: Identifying the Most Harmful Consumer Contract Terms

NACA released a report identifying and outlining common consumer contract terms that cause the most harm to consumers, including forced arbitration clauses, class action bans, jury trial waivers, shortened statute of limitations, waivers of rights and remedies, choice-of-law and forum selection clauses, limitations of liability and damages, pre-dispute resolution clauses, loser pays provisions, unilateral contract amendments, and confidentiality clauses.

We welcome consumers and advocates to submit additional examples of the most harmful contract terms that they have encountered.