NACA in the News: Chase says arbitration ‘provides better outcomes’ for consumers. Nope, say researchers

Los Angeles Times

Chase says arbitration ‘provides better outcomes’ for consumers. Nope, say researchers.

“The forced arbitration system is simply rigged,” said Christine Hines, legislative director for the National Assn. of Consumer Advocates.

“Corporations use their fine-print contracts to make it even harder to get justice by removing our basic right to choose to get our complaints heard before an impartial judge and jury, forcing us into a private arbitration system that they control,” she said. “Then they choose and hire the private firms that will hear their cases.”