Spring 2021 FAQs

About Spring Training: 

How is this training different from other consumer advocacy conferences?

NACA’s ONLINE Spring Training 2021 combines the intimacy of a subject matter-focused conference with the opportunities of a large conference. Learn and participate in facilitated online networking opportunities before and during the event to help build your relationships with and grow your network of fellow consumer attorneys.

What's New?

- It's online. We will host all sessions online from April 5 through May 14. Each track will run for two weeks. 

- We have a new platform.  Every session will be housed on our new Learning Management System that adds new functionality and will make this a smoother experience for the attendees.

It's pay what you can. NACA has made the decision to enable as many members to attend as possible without cost being a barrier to participation.

- It features three tracks—FCRA, Auto Fraud, and Mediation, Arbitration, and Negotiations Tracks—that allow you to follow your interest or need. It’s like having three subject-matter conferences in one place.

- The education starts at a higher level. The sessions are developed to teach specific skills and to dive deep into an aspect or area of consumer law.

- There are more opportunties for education. You can attend all forty-two sessions live for CLE credit. You will have access to watch any session after the fact for free in our training library. 

Once I have registered, how will I access the conference?

After you register for the 2021 Spring Training, you will receive an email confirmation with a link to create an account on our new NACA Training Platform. Once you set up your account, you will have access to the platform and the ability to enroll for the individual sessions from the home page. You will also be able to go directly to the list of sessions for which you have enrolled. It is here you can click on the icon of the person wearing headphones to lauch the session on the day of.

What will I learn/what skills will I gain by attending?

Auto Fraud Track

Auto fraud cases are on the rise. There is a need for more attorneys able to handle these cases. The pandemic has hit people hard financially, creating a surge in repossessions. That, coupled with hard-hit car dealers trying to stem their losses through financing fraud, creates a perfect storm of auto fraud in this country.

The goal of this year’s auto fraud track is to increase the number of legal aid and private attorneys handling individual and class claims. Attendees will be prepared to address today’s auto fraud challenges and build relationships to further your fight for justice together tomorrow.

What You Will Learn

  • How to make auto fraud cases viable and profitable 
  • How to handle crossover issues between auto fraud and other consumer law disciplines

FCRA Track

There are many systemic challenges facing consumer attorneys, including the rise of conservative judicial appointees, courts hostile to consumer cases, and negative case law. An added challenge is Credit Reporting Agencies (CRAs) using the coronavirus outbreak as an excuse to avoid responsibilities to respond timely to disputes.

Not all trends are negative for FCRA consumer attorneys. Employment and Tenant Screening Cases are on the rise. With the right marketing and consumer outreach, attorneys handling credit reporting cases will be able to find clients with winnable cases.

The goal of the 2021 FCRA Track is to give attorneys the tools to build a successful FCRA practice in the current environment.

What You Will Learn

  • How to cultivate successful FCRA cases within the current environment
  • How to build strong FCRA cases against furnishers, including employment and tenant screening companies
  • How to develop a road map to address challenges associated with judicial hostility toward and lack of public knowledge of credit reporting cases

Mediation, Arbitration, and Negotiations Track

Knowing the law, spotting the violations, and building a strong case is not always enough to get you across the finish line. You must be able to negotiate effectively with opposing counsel throughout the case to be able to obtain discovery and ultimately settle your case. If you decide to enter into mediation or arbitration to try to settle your case, you must be prepared. Knowing how to manage your opponent and your decision-maker or mediator are equally important.

Reap the rewards of your hard work: you put in so much time to work on your case, take it to the next level by getting it settled at mediation or tried at an arbitration. The goal of 2020 Mediation, Arbitration, and Negotiations Track is to make the mediation, arbitration, negotiations process work for you and your clients.


What You Will Learn

  • Theory: gain a baseline understanding of theories involved in mediation, arbitration, negotiation 
  • Application: gain practical strategies to successfully navigate through mediation, arbitration, and negotiations

What networking opportunities are available?

We want to provide as many opportunities as we can for you to connect with your fellow consumer advocates, even online. There will be a virtual Roundtable on Public-Private Partnering in Auto Cases held April 15 at 1:00 p.m. ET. There will also be an FCRA Virtual Scavenger Hunt on April 29 at 3:30 p.m. ET, facilitated by Lauren Brennan of Francis Mailman Soumilas, P.C.

Whom do I contact if I want to present?

We’d love to have your share your expertise. Please reach out to Rebecca at training@consumeradvocates.org.


When will registration open?

Registration will open March 1.

How do I register?

Once registration opens, you will be able to click the registration link to be taken to the registration page in our database. After you register, you will receive a link to set up your account on our Learning Management System, which will house all the sessions and information you need.

How do I register if I am not a NACA member?

If you are not a current NACA member, you will need to join to attend this event. Join today!

Will I be able to attend sessions from all of the tracks?

Yes, all attendees can move freely between the three tracks. Now you can attend all thirty-four sessions if you wish, or watch them after they happen through our Learning Management System.

Will I be able to register online up until the conference?

Current NACA members will be allowed to register online up through the entirety of the the conference to watch the live sessions. 


Will I be able to access materials from all the tracks?

Yes, you will have access to materials from all three tracks. This information will be available for each session in the learning management system and will also be uploaded to our Spring Training community. The materials for the pre-training workshops and Masters’ Session will be restricted to attendees of those events.

Do you have an app for the training? How will I access materials?

We do not use an app. All materials will be available in the community

How do I use/what is the value of using the Spring Training community to access materials?

Once you register for the training, you will automatically be added to the community. You can access it using the login information that you use for the member portal on the website. The community allows us to put all information and documents in one place so that you can access and download everything easily. The community also gives you the opportunity to interact with other attendees and start the networking process prior to the start of Spring Training.

Hotel/Location Logistics: 

Where will Spring Training take place?

The Spring Training will be a virtual event and will take place on NACA's Learning Management System. This will be the home base for the conference. You can enroll for individual sessions. You can access the sessions on the day of the conference. You will even be able to watch the sessions you missed from this platform as recordings.

CLE Credits: 

How many CLE credits could I earn?

You can earn up to forty-two CLE credits at the training.

How do I receive CLE credits for the training/workshops?

You will be emailed a certificate of attendance automatically for every session you login to. If you seek CLE credit in California, the Spring Training is pre-approved for CLE credit in those state. We are currently applying for credit for additional states and will let you know when we receive it. If you seek CLE credits in other states, you will need to apply directly to the state bar to get the conference approved for CLE credits. If your state allows self-study CLE credits, you would be able to earn credits for any previously recorded session you watched. 

Support NACA: 

I want to volunteer. Whom do I contact?

We love volunteers of all types. If you are interested in volunteering for a committee, please contact training@consumeradvocates.org.

What type of sponsorship opportunities are there?

The NACA Spring Training is a wonderful opportunity to raise your profile among our members and attendees, or the profile of your firm or company. We offer all types of sponsorships, depending on your budget and what you want to accomplish at the event. Contact us for more information.


What is NACA's No-Harassment Policy?

The National Association of Consumer Advocates (NACA) is committed to providing a respectful, supportive, and professional environment at NACA organized and/or NACA-related conferences and events, including online events. It is NACA’s goal to ensure that conference and event participants, including members, sponsors, exhibitors, staff, and other guests, are not subjected to disruptive, harassing, abusive, or otherwise inappropriate behavior carried out through physical, sexual, verbal, electronic, or other means.

NACA is dedicated to providing a safe, respectful, and inclusive environment for all regardless of race, color, age, religion, creed, national origin or ancestry, sex, gender identity, sexual orientation, genetic information, disability, military status, marital status, or other protected status.

This No-Harassment Policy outlines expectations for all participants at NACA conferences and affiliated events, including online events. All persons attending NACA conferences/events are subject to the policy. Download the policy here.