NACA and 42 other consumer, civil and human rights, labor, community, housing, and legal services organizations call upon the Consumer Financial Protection Bureau to provide greater protections for consumers with limited English proficiency (LEP) in its proposed rule on debt collection practices. There are many misconceptions about debt collection laws that are heightened by language barriers, leaving LEP consumers vulnerable to harassment and exploitation. All comments submitted by or on behalf of NACA are available here.
September 18, 2019
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